Privacy Policy for XOOX

XOOX Lab ("us," "we," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our XOOX application and any related services, features, or content (collectively, the "Service"). By creating an account, or by accessing, downloading, or using the Service, you agree to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

1. Information We Collect

When you use the Service, we may collect the following types of information:

1. Account Information: When you create an account on the Service, we may collect your name, phone number, physical address, and other information that you provide during the registration process.
2. Pet Information: When you use the Service, we may collect information about your pets, such as their name, sex, breed, date of birth, weight, vaccination status, and address.
3. User Content: When you post, upload, or share content on the Service, we may collect any personal information contained in that content and metadata associated with the content.
4. Messages: Information when you compose, send or receive messages through our Service.
5. Device Information: We may collect information about the devices you use to access the Service, including device identifiers, IP addresses, operating system information, browser information and location data.
6. Usage Information: We may collect information about your use of the Service, such as the pages you visit, the features you interact with, and the time you spend on the Service.
7. Cookies and Other Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to collect information about your use of the Service and to provide you with a more personalized experience.
8. Purchase Information: Payment card numbers or other third-party payment information (such as PayPal) where required for the purpose of payment, and billing and shipping address.
9. Information you share through surveys or your participation in challenges, research, promotions, marketing campaigns, events, or contests or in complaint, appeal, request or feedback process.
10. Third Party Information: Information obtained from advertisers, measurement and other partners may share information with us about you that occur outside of our Service, such as, but not limited to, advertising identifiers, real or hashed phone numbers, cookie identifiers and other publicly available sources.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

1. Provide, maintain, and improve the Service and our technologies.
2. Personalize and enhance your experience on the Service.
3. Communicate with you for announcements, updates, promotions, contests, responding to your inquiries and others needed for the Service.
4. Monitor and analyze usage and trends on the Service.
5. Detect, investigate, and prevent fraud, hacking, infringement, fraudulent transactions, unauthorized access, and other illegal activities.
6. Respond to inquiries, troubleshoot problems, investigate incidents, and handle complaints;
7. Enforce our Terms of Service and other policies.
8. Comply with applicable laws and regulations.
9. Any other purposes we disclose to you at the time we collect your information.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

1. Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as providers of hosting, data analytics, advertising and/or marketing.
2. Legal Compliance: We may disclose your information if required to do so by law or in response to a court order, subpoena, or other legal process.
3. Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. With Your Consent: We may share your information with other third parties with your consent.
5. Payment processors and transaction fulfillment providers.
6. Third parties who may receive non-personally identifiable information or sufficiently aggregated information to prevent personal identification for the purpose of research and studies.

4. Your Choices and Controls

You have certain choices and controls regarding your personal information:

1. Access, Update, or Delete Your Information: You can access, update, or delete your personal information by logging into your account on the Service or contacting us using Contact Information listed in our Terms of Service.
2. Cookies and Tracking Technologies: You can control the use of cookies and other tracking technologies through your browser settings. Please note that if you disable cookies, some features of the Service may not function properly.

5. Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. California Residents: CCPA and CPRA Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include:

1. Right to Know: You have the right to request information about the personal information we have collected about you in the past 12 months, including the categories of personal information, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we have shared it.
2. Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions provided by law.
3. Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. However, we do not sell your personal information.
4. Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA or CPRA rights.
5. Right to Correct Inaccurate Personal Information: You have the right to request that we correct any inaccurate personal information about you.

To exercise any of your CCPA or CPRA rights, please contact us using the contact information provided in Section 8 of this Privacy Policy. We may require you to verify your identity before we can process your request. We will respond to your request within 45 days, unless we need additional time, in which case we will notify you.

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, through your use of the Service, we have collected the following categories of personal information within the last twelve (12) months:

Category	Examples	Collected
Identifiers	Examples : A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, account name, Social Security number, driver's license number, passport number, or other similar identifiers	YES
Personal information categories listed in Cal. Civ. Code § 1798.80€	Examples : A name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information	YES
Protected classification characteristics under California or federal law	Examples : Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information)	NO
Commercial information	Examples : Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies	NO
Biometric information	Examples : Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data	NO
Internet or other electronic network activity information	Examples : rowsing history, search history, and information on a consumer’s interaction with an Internet Web site, application, or advertisement	YES
Geolocation data	Examples : Physical location or movements	NO
Sensory data	Examples : Audio, electronic, visual, thermal, olfactory, or similar information	NO
Professional or employment-related information	Examples : Current or past job history or performance evaluations	NO

7. Data Retention

We keep the information we collect as long as we need it to provide the Service, to comply with legal obligations or for other legitimate business purposes.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we update the Privacy Policy, we will revise the "Last Updated" date at the beginning of this policy. Your continued use of the Service after we post any changes to this Privacy Policy constitutes your acceptance of those changes.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected] or 3600 Wilshire Blvd. Ste 726, Los Angeles, CA 90010.

Last Updated: November 11, 2023